Delivery Policy


All delivery costs are quoted based on ground floor accessible end points unless otherwise stated.

All deliveries take place during normal business hours of Monday to Saturday 7am to 9pm.

It is the buyers’ responsibility to ensure delivery address is correct at the time of dispatch. Charges may apply if our delivery team is unable to make your delivery due to an incorrect address.

SoothMe Massage Chairs uses external freight providers for majority of deliveries in out of area places such as anywhere other than Sydney Metro. We cannot guarantee a specific delivery date or time and take no responsibility for any delivery days due to our courier’s schedule and availability.

The shipping rate estimated in the cart is estimate only and may be subject to change once checked by our fulfillment team. We reserve the right to cancel an order if the freight charged in checkout is incorrectly calculated due to unforeseen errors or bugs.