Terms of use



By using this website, you are agreeing to all the terms and conditions outlined on this page or document.

By placing an order with us you accept the complete Terms and Conditions and all other relevant policies that we have.

SoothMe Massage Chairs reserves the right to refuse service, terminate accounts, remove, or edit content, reject, or cancel orders in our sole discretion at any time.

Stock availability and delivery lead times are estimates only and cannot be guaranteed.

Natural materials and fabrics are subject to inherent variability in finish. Display stock is presented as a guide only.

Shipping Policy

All delivery costs are quoted based on ground floor accessible end points unless otherwise stated.

All deliveries take place during normal business hours of Monday to Saturday 7am to 9pm.

It is the buyers’ responsibility to ensure delivery address is correct at the time of dispatch. Charges may apply if our delivery team is unable to make your delivery due to an incorrect address.

SoothMe Massage Chairs uses external freight providers for majority of deliveries in out of area places such as anywhere other than Sydney Metro. We cannot guarantee a specific delivery date or time and take no responsibility for any delivery days due to our courier’s schedule and availability.

The shipping rate estimated in the cart is an estimate only and may be subject to change once checked by our fulfillment team. We reserve the right to cancel an order if the freight charged in checkout is incorrectly calculated due to unforeseen errors or bugs. 

Free Shipping Promotions

We may offer Free Shipping promo codes during a sale or promotion. This will either be by promo codes or automatically processed at checkout. Free Shipping promo codes are applicable when you spend $499* or more.

Metro Free Shipping applies to orders over $499 with the code available at the time of order.


It is your responsibility:

To ensure the goods purchased will fit into the nominated property; this includes but is not limited to property access, stairs, doorways etc.

Any balcony lifts must be advised at point of sale as this will incur an additional charge.

To be present at the agreed time of delivery and allow access to the driver.

On delivery, to check condition of packaging, correct number of packages, and examine the goods before signing the delivery docket.

To ensure the order has been paid in full prior to delivery being arranged, deliveries will not be arranged for unpaid orders.

Delivery will take place at the address specified by you when placing your order.

If the delivery driver is unable to obtain access at the allocated time on the agreed day, you will be charged by the contract carrier for any subsequent delivery.

Any damage at time of delivery must be reported to us within 48 hours of delivery.

In the event of any unforeseen circumstances on the delivery date and time (including but not limited to vehicle breakdown, traffic accident or severe weather) our team will contact you immediately to make alternative arrangements.

Returns: Change of Mind

For products (excluding upholstered and furniture products, clearance and sale products,  products sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product) collected and paid for at the time of purchase, in addition to the rights granted by applicable statute (including the Australian Consumer Law), if you change your mind you may return the product within 7 days of the date of purchase provided that the product is returned in its original condition, is in its original unopened and sealed packaging, and is accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase).

Except as set out above, SoothMe Massage Chairs shall not accept a cancellation for change of mind by a customer, unless SoothMe Massage Chairs chooses to do so at its absolute discretion.

If SoothMe Massage Chairs does accept such cancellation, the customer will forfeit 20% of the purchase price to reflect any loss that SoothMe Massage Chairs will suffer as consequence of the cancellation. This value will be taken from any monies paid to us. A collection fee may also be charged if required.

Returns: Size Issue

At SoothMe Massage Chairs we try to be as understanding as possible especially when things just don’t fit.

We will offer customers a 7-day store credit to exchange any items that you purchase and need to swap.

We will provide a store credit for the purchase price of the item less any return costs (such as delivery and collection fees incurred by us).

All items returned in this manner need to be in their original packaging and not assembled or part assembled in any form. 

We do reserve the right to refuse a returned item if it is found to be damaged or not able to be returned to our saleable stock.

Returns: Damaged Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We request that all customers check their purchases within 48 hours from purchase.  Any damages to your items must be reported to us immediately where a warranty claim will be made. SoothMe Massage Chairs reserves the right under consumer law to inspect any items as part of warranty claim assessment.

The customer remains responsible for returning the items to our warehouse where it will be inspected.

If in our reasonable opinion, the product has damage due to reasonable wear and tear, misuse, incorrect assembly, or failure to follow the manufacturer’s instructions, we will not issue a refund or claim.

Refunds And Warranty

SoothMe Massage Chairs does offer a refund policy and a 12-month warranty on goods unless otherwise stated on the products description. Conditions apply.

You agree that no items are to be returned without first notifying us of the situation.

No credit shall be given unless the products have been verified as being defective or otherwise valid for repair by SoothMe Massage Chairs.

If a refund is approved, refund will be processed and paid via direct deposit to your nominated bank account or credited back to your finance credit account.

To make a warranty claim please email us or call us.


All pricing on this website is in Australian dollars (AUD). Prices available in Australia only. Additional GST and delivery charges may apply to items on this site.

SoothMe Massage Chairs reserves the right to correct any errors or misprints relating to products displayed on the Site (included after such products have been ordered).

Where an item is delivered using our external freight company, SoothMe Massage Chairs reserves the right to adjust freight calculations if there is an increase in freight charges by the courier.

Promotional Offers

SoothMe Massage Chairs reserves the right to withdraw, cancel, amend, extend or conclude any promotional offer at any time.

Unless specified, promotional offers and discount codes cannot be used in conjunction with any other offer.

Some offers may not be available online that may be offered over the phone.

Advertised discounts apply to the most recent previous individual ticketed price at the time of printing. As we negotiate with customers, products are likely to have been sold below the ticketed price in some instances. This discount cannot be used in conjunction with any other offer.

Shipping Promotions

Free shipping, flat rate, capped price, or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it will only be available on selected products and to selected locations.

Discount Codes

Any discount codes are provided for single use only and can only be used online, once per customer.

Discount codes cannot be redeemed after the expiry date.

Unless specified, discount codes cannot be used in conjunction with any other offer or on already discounted items.

Site Terms

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.

SoothMe Massage Chairs makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.


This website and its content remain the copyright of SoothMe Massage Chairs. All rights reserved.

By using this site, you acknowledge that the website and all related content is subject to copyright and possibly other intellectual property rights. We grant you a limited, non-transferable license to access and use this Website solely for your personal use.

Permission to reuse, copy or reproduce any content from this Website and related news items, imagery and social content is strictly prohibited, unless prior written permission has been obtained from us.

You may not copy the content from any of the page content, news items, images or resources associated with this site to individual third parties for their personal or commercial use.

Subject to applicable law, we may revoke a user’s permission to use this site at any time and may suspend or deny, in our sole discretion, your access to all or any portion of this Website without notice.

User Site Permissions

In using this Website, you must not:

Provide us with inaccurate or incomplete information.

Violate any applicable laws or use this Website for any purpose that is unlawful or prohibited by these terms and conditions.

Impersonate any person.

Distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software.

Collect or store personal data about other users of this Website; or

Engage in any other conduct that inhibits any other person from using this Website or our other social platforms or groups.

Customer Information and Privacy

All personal information obtained during the ordering process will be kept on file and only used for order-management, customer service and marketing purposes. 

For more information, please see our Privacy Policy.


We will from time to time and without notice, vary, modify, or discontinue, temporarily or permanently, any or all of this Website.

Payment Platform and Security

This website uses the Stripe Payments Gateway for its online credit card and payment transactions. These platforms providing a safe and secure means of collecting payments via the Internet. We also use SSL encryption to keep any data you enter safe.

All online credit card transactions performed on this site using the Stripe payments gateway are secured payments

Payments are full automated with an immediate response

Your credit card number cannot be viewed by SoothMe Massage Chairs or any outside party

All transactions are performed under SSL Certificate


Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.

We use cookies to learn more about the way you interact with our content and to help us improve your experience when visiting our website.

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by SoothMe Massage Chairs or the websites of any third party suppliers by changing your browser. Please note that some cookies are required for the website to function correctly, shown below.


SoothMe Massage Chairs will not be liable for any delay in performing our obligations under these terms and conditions if such delay is caused by circumstances beyond our reasonable control.